CITI Bank Officer Payment Operations Hiring
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Company Overview
For more than two centuries, Citi has been leading the globe’s financial services sector. Citi offers an extensive collection of financial products and services to individuals, businesses, other financial institutions, and governments, spanning more than 160 countries and jurisdictions. Citi’s mission is to be the most trusted financial partner, enabling economic progress for its clients.
The bank is structured in multiple distinct businesses such as the Institutional Clients Group (ICG), Consumer Banking, and Global Wealth Management.
Job Description
As an Officer – Payment Operations, you will be instrumental in maintaining Citi’s payment systems and will fulfill other critical financial infrastructure functions. The role is especially important for the ICG division, which covers large corporates and financial institutions.
You will be responsible for overseeing daily payment operations, verifying compliance with regulations, and assisting in intra-company audits. ICG is very demanding in regard to the understanding of payment systems, risk management, and the ability to function in a complex and fast-paced environment.
Roles & Responsibilities
Payment Management
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Manage daily operational payment processes including settlement account balancing and error checking to mitigate breaches of audit and control guidelines.
Regulatory Compliance
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Track changes to policies put forth by the RBI and NPCI to maintain compliance with all payment activities.
Risk Management
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Monitor and track discrepancies to uncover causes and take preventive measures.
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Control operational risk events (ORE) and potential loss events (PLE) to reduce costs associated with financial and image damages.
Reporting & Analysis
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Produce and disseminate all required Management Information System (MIS) reports to respective internal and external stakeholders.
Account & Stakeholder Management
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Facilitate compliance for onboarding clients by attending to OFAC sanctions.
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Service demands from clients, regulators, and vendors.
Automation and Efficiency Improvement
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Identify and apply automated solutions and improvements related to processes.
Skills and Formal Qualifications Needed
Experience
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An understanding of trade/cash operations as well as payment systems for a period of 1-3 years.
Education
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BA or MA in a relevant discipline.
Technical Skills
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Proficient in the entire MS Office Suite, with added advantages in Excel.
Familiarity
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Deep understanding of NPCI and RBI regulatory environment, reconciliation, and audit workflows.
Soft Skills
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Excellent verbal and written communication skills.
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Strong critical thinking and problem resolution skills.
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Ability to work well with different types of people.
Preferred (Not Mandatory)
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Experience in automation and improvement of existing systems.
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Strong skills in managing projects.
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General understanding of OFAC/Sanctions compliance.
Application Procedure
The first step is to complete an application form via the Citi Careers portal. After submitting your CV and basic details, the application will be screened by the Citi recruitment team.
If shortlisted, you may be invited to online tests, which can include numerical and logical reasoning assessments.
Interview Procedure
Phone Interview with Recruiter
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Discussion of work history and career interests.
Interview with Hiring Manager
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Skills- and experience-based interview with the hiring manager and team members.
Final Stage
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Interview with a senior manager or participation in an assessment center with work simulation exercises.
Salary and Compensation
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Based on experience, location, and performance.
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Average annual salary for an experienced officer: ₹14 lakhs to ₹19 lakhs (inclusive of base pay and performance bonus).
Work Model and Location
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Roles based in major financial centers such as Mumbai, Bengaluru, and Pune.
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Work model can be fully in-office or hybrid depending on business needs.
Applicants With Disabilities
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Citi promotes diversity, inclusion, and equity.
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Offers disability-inclusive hiring practices with necessary adjustments during recruitment.
Drug and Alcohol Policy
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Strict workplace policy to maintain professionalism and safety.
Benefits at Citi
Health and Wellness
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Medical coverage, mental health resources, and wellness programs.
Financial Security
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Retirement plans with company matching contributions.
Professional Development
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Training, mentorship, and skill development programs.
Work-Life Balance
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Parental leave and other supports to balance personal and professional life.
Why This Job Role?
The Officer – Payment Operations role is an entry point to the heart of a global bank. It offers hands-on experience, opportunities to specialize in payment systems and regulations, and career growth in a fast-evolving sector.
Interview Tips
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Showcase Technical Knowledge: Understand payment systems, legal frameworks, and risk management.
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Problem Solving: Use the STAR (Situation, Task, Action, Result) method for behavioral questions.
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Citi Research: Familiarize yourself with Citi’s business, values, and recent updates.
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Highlight communication, teamwork, and analytical skills.
Resume Preparation Tips
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Quantify Achievements: Use numbers to show your impact (e.g., reduced 5% deficit risk).
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Tailor Your Resume: Include keywords like “payment operations,” “regulatory compliance,” and “risk management.”
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Highlight Relevant Experience: Focus on financial operations, data analytics, and workflow optimization.
Final Thoughts
This role offers opportunities in process excellence, risk control, and continuous improvement, forming a strong base for a successful career.
FAQs
Q: Is this a fresher-level position?
A: While it typically requires prior work experience, strong education and internships (1–3 years) can also qualify a candidate.
Q: What kind of payment systems will I be working with?
A: Payment systems administered by NPCI and RBI.
Q: What career progress can I expect?
A: Potential to advance into payment operations leadership, risk management, or other business segments.
