Zomato Customer Delight Associate 2025
Company Overview
Zomato started its journey in 2008 as FoodieBay. Zomato had a simple start as a restaurant discovery platform and grew into a global food-tech company.
Zomato is now a part of Eternal Limited and with the acquisition, it became an even more sophisticated player in the sector of online food delivery, restaurant discovery and dining-out services and a go-to name now for food-tech services.
Zomato’s ecosystem integrates numerous customers with thousands of restaurants and a huge pool of delivery partners.
Apart from its core food business, Zomato has expanded into quick commerce with Blinkit and also offers B2B supplies to restaurants through Hyperpure.
Zomato is an innovative and fast-growing company looking towards the future, and it is currently one of the leading platforms in food delivery in India.
Job Description
Zomato prides itself on the user journeys it has developed, and the Customer Delight Associate position is pivotal to a user’s journey.
As a Customer Delight Associate, you will ensure a smooth and enjoyable experience for the users and work as the first contact to address their issues, queries, and most crucial transform complaints to compliments.
‘Wow’ experiences which will foster enduring trust and loyalty cannot merely be the result of servicing customers. These, which will be the basis of repeat and regular business, have to be built and cultivated rather nurtured.
Roles & Responsibilities
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Customer Interaction: Responding to and resolving user queries via emails, calls, and chats. Orders, payments, delivery, and even restaurant partner interactions.
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Customer Care: Fulfilling a customer’s expectations by taking ownership of the issues, resolving their concerns.
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Teamwork: Committing to the delivery and operations of other business units through proper coordination to achieve proper and timely resolutions.
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Offering Feedback: Informing pertinent teams regarding customers’ insights and feedback concerning Zomato products and services with the aim of enhancing them.
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Compliance: Maintaining adherence to Policies: Zomato’s policies and guidelines to manage and uphold a standard customer service and Zomato experience to the customers.
Required Skills
Educational Qualifications:
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A bachelor’s degree in any field.
Employment:
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Experience in this role best suits individuals with up to 2 years of experience or those in customer service fields.
Communication Skills:
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Excellent verbal and written skills in English is mandatory.
Analytical Skills:
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An ability to assess the situation and offer solutions with a degree of thought is critical.
Customer Focus:
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To possess and demonstrate a clear passion for helping customers with a focus on experience is critical.
Other Skills:
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To harbor empathy and handle constant distress with a calm attitude.
Preferred (Not Essential):
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Fluency in an Indian vernacular, English for customers not fluent with English, and CRM software.
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Thorough knowledge of the food delivery and technology sectors.
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Having an open mindset and the ability to learn and adapt within an ever-changing environment.
Application Steps
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Check the Zomato and Eternal careers pages.
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Use Zomato’s official website or Eternal’s to access Zomato’s or Eternal’s official website.
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Look for Customer Service Associate openings as described in the previous step.
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Find and select “Customer Delight Associate” or other customer support openings.
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Make sure to understand the job description and list of requirements so you can assess if you will be a good fit.
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If you don’t have an account on the careers portal, please create one.
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Complete the online application with requested personal information, education, and work history.
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Share an accurate and customized resume that showcases your relevant qualifications and experience.
Interview Process
Stage 1 – Resume Screening:
Your resume will be examined for specific qualifications and relevant experience.
Stage 2 – Online Evaluation:
It could be an aptitude test to assess your critical analysis and verbal reasoning skills.
Stage 3 – HR Round / Telephonic Interview:
A recruiter will reach out to you for an initial screening to evaluate your professional history, interest in the position, and the company’s culture and values.
Stage 4 – Technical / Operational Round:
Situational questions that evaluate your customer service problem-solving skills and mock customer interactions.
Stage 5 – Final HR Round:
Discussion on expectations, salary, benefits, and other relevant company information.
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Salary and Compensation
The position of Customer Delight Associate at Zomato has an indicated salary that ranges according to the customer’s geolocation, years of experience, and performance.
Although not made publicly available, Zomato is known to provide industry competitive compensation packages. A gross compensation package will contain a fixed salary, incentives, and additional benefits.
Work Model and Location
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Full-time, office-based role.
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24/7 customer support with rotational shifts, including weekends.
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Preferred locations: Gurugram, Hyderabad, and Bengaluru.
Applicants with Disabilities
Zomato actively encourages job applications from people with disabilities and is an equal-opportunity employer. The organization actively works to create an enabling and all-embracing workplace culture.
Drug and Alcohol Policy
Zomato upholds high standards regarding the use of alcohol and drugs, fostering a safe and respectful environment for all workers.
Benefits at Zomato
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Health and wellness benefits.
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Gym within certain offices.
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Range of meal and snack options.
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Employee engagement and career pathing.
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Professional and personal development.
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Vibrant and responsive workspace.
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Performance-based bonuses.
Why Join Zomato?
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Career launching platform for freshers.
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Steep learning curve.
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Exposure to high growth industries.
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Engaged and passionate team.
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Opportunity to develop communication and problem-solving skills.
Preparation Tips
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Read about Zomato, its services, and values.
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Highlight your skills, even from part-time or internship experience.
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Practice answering customer service scenarios.
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Show empathy and genuine care for customers.
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Prepare questions about the role, team, and company culture.
Conclusion
Zomato’s achievement hinges on delivering maximum customer satisfaction. The Customer Delight team is the core unit in charge of delivering this satisfaction.
If you are a proactive individual, eager to tackle tough problems, this position goes beyond employment—it’s an opportunity to help reshape the future.
