CITI Bank Opening Chat Operations -2025

Citi Bank Chat Operations C05 Chennai 2025

Company Overview

Citibank retail and investment banking, credit, and operations services. Citibank has been one of the major employers in the banking and financial services industry (BFSI) in India, especially in Chennai, Bengaluru, Mumbai, Pune, Hyderabad, and Gurugram. The company aims to provide innovative digital banking and financial services, along with effective customer support systems. Citibank is expanding its customer service and chat processes in Chennai to provide operational support across the globe.

This is an excellent opportunity for both freshers and experienced professionals looking to build a career in the banking and financial operations industry.

Job Description

Opening for Chat Operations C05 in Citibank Chennai. As part of the chat support, the customers’ issues will be handled and resolved in a timely manner and the quality service benchmarks will be met.

This is a back office and chat-based customer service role where applicants will handle:

• Support assistance through chat.

• Process adherence and compliance.

• Query resolution within defined timelines.

• Internal collaboration.

For those exploring opportunities with Citi Bank in Chennai in 2025, this position is likely to facilitate access to advanced career opportunities in the financial services sector.

Roles & Responsibilities

• Support and assist customers in real-time through chat systems.

• Respond to customer questions accurately.

• Citi’s operational policies and compliance requirements must be met.

• Record transactions and follow up with customers for open issues.

• Resolve customer issues.

• Ensure customer expectations and responsiveness are met.

• Assist in the execution of daily operational tasks and provide support for digital banking functions.Sutherland Hiring for Associate/Sr. Associate – 2025

Required Skills and Qualifications

• Bachelor’s degree in any field. Specialization in Banking, Finance, Commerce, and their equivalents shall be preferred.

• Proficient marks in spoken and written English.

• Proficient in typing for chatting a minimum to average speed with accuracy.

• Familiarity with office automation programs and internet-based tools.

• Ability to function in a busy atmosphere.

• Ability to think through issues and devise solutions.

Preferred (Not Mandatory)

• Prior employment in chat processes, banking, or customer support services.

• Knowledge of financial industry compliance and other relevant standards.

• Proficiency in net banking and other online transaction services.

Application Process

• Proceed to Citi Bank Careers website.

• Look for “Chat Operations – C05 Chennai.”

• Submit an application along with your updated resume, and if applicable, complete the online assessment.

• Candidates who qualify will be notified for the interviews.

Interview Process

• Round 1: HR Screening (communication, basic eligibility).

• Round 2: Operations Manager skills and chat simulation.

• Round 3: Final Interview (behavioral, compliance, and work ethics).

Salary and Compensation

• Salary expectations are around ₹3.5 to 6 LPA, varying depending on the experience.

• Additional benefits include health insurance, PF, gratuity, Citi employee benefits programs, and performance incentives.

Work Model and Location

• Work Model: Citi Bank Office, Chennai.

• Hybrid work model: in-office and in-home work according to Citi policy.

Applicants with Disabilities

Citi Bank welcomes applications from persons with disabilities and all other diverse candidates, extending equal opportunity to everyone.

Drug and Alcohol Policy

Citi employees are bound by workplace ethics including drug and alcohol-free workplace policies.

Benefits at Citi Bank

• Exposure to different cultures in the financial services sector.

• Competitive pay including bonuses for exemplary performance.

• Work location flexibility.

• Programs for health and wellness.

• Enhanced skills and certification training.

• Advancement opportunities in banking, finance, customer service, and operations.

Why Join as a Fresher?

• Work history with a global banking leader.

• Formal training through well-structured programs.

• Familiarity with digital transformation technologies in banking.

• Investing in right career.

Interview Preparation

• Revise banking and customer service basics.

• Partake in typing and communication drills.

• Show confidence in customer scenario role-plays.

• Cite Bank’s values, compliance, and ethics policies: research.

Sutherland Hiring for Associate/Sr. Associate – 2025

Revise and Prepare Resume Highlights

• Customer service, chat handling, finance background.

• Technical skills (MS Office, typing speed, analytical tools).

• Concise, up-to-date, ATS friendly.

Important Note: Why This Job Title?

Those looking to:

• Create a career path in banking operations.

• Get global exposure.

• Thrive in a digital workspace.

• Achieve a stable, prosperous finance career.

Conclusion

For those looking to advance in a career in banking, operations, or digital customer service, this role is an excellent opportunity in early 2025. Supported with strong training, benefits, and career progression, this role is well-suited for both freshers and seasoned professionals.

Final Thought

Professionals in India have access to a global career gateway with Citi Bank.
If you need a chat process job in Chennai 2025, then this is a great opportunity—apply today to build a career with one of the world’s most reputable banks.

FAQs

Q1: What does a Chat Operations do in Citi Bank?
A: They provide customer support and handle queries via chat live support systems.

Q2: What is the location of Citi Bank Chat Operations job?
A: Chennai, India.

Q3: Who is eligible for Citi Bank C05 vacancies?
A: Any Graduates with sound English and a good command in verbal and written communication.

Q4: Is any prior experience a must?
A: Both freshers and experienced candidates can apply.

Q5: What is the pay scale range?
A: 3.5 to 6 LPA with the skills and experience echodat.

Q6: Citi is work from home allowed?
A: Yes. Citi adopts a hybrid work model “as per company policies”.

Q7: From where can one submit applications for Citi Bank Chat Operations positions?
A: By going to the Citi Careers official site.

Q8: Do Citi Bank support disabilities?
A: Yes. Citi Bank policies support equal opportunities.

Application Link: Click Here