Citi Bank Careers 2025 | Officer – Operations Support Analyst 2

Citi Bank Operations Support Analyst

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Company Overview

Citi is a multinational financial services corporation which serves individuals, businesses, and large organizations. Citi serves over 160 countries and, for more than 200 years, has focused on advancing its clients’ businesses and economies. The company is a major player in investment banking, wealth management, and institutional services.

Job Description

The Officer – Operations Support Analyst 2 has an intermediate level position focused on operations support for business services, which is a mid-level position. Responsibilities include keeping track of support operations and business records, document filing, account maintenance, and interfacing with the operations personnel, relationship managers, and other clients. This position primarily focuses on the operational health of the support systems of Citi.

Roles & Responsibilities

• Operations Support: Organize and oversee files and documentation and manage client accounts.

• In a Liaison Role: Bridge the gap for the operations staff and relationship managers, project managers, and clients for efficient problem resolution and communication.

• Process Execution: Complete work packages, including annual review certifications and change requests, and manage timelines for completion of all work in a timely manner.

• Risk Management: Safeguard against compliance breaches with laws, regulations, and policies in regard to business decisions. Query and seek alternate client inquiry resolutions, and other open items concerned with business policies and changes.

Required Skills and Qualifications

• Education: Acquired a professional degree or a bachelor’s degree and have work experience.

• Experience: Relevant experience of 0-2 years, particularly in operations support records and account management.

• Technical Skills: Sound knowledge and experience with Microsoft Excel.

• Soft Skills: Effective and fluent oral and written communication, attention to detail, organization, time management, and multitasking.

• Mindset: Ability to handle pressure and tight timelines.

Preferred (Not Mandatory)

• Experience in financial services or the banking industry.

• Knowledge of basic query language and SQL related databases.

Application Process

Use the Citi Careers website to submit your application. Remember to create an account, submit your CV, and complete the required application fields. Should your application be successful, you will be reach out to continue the process, which traditionally includes several interviews.

Interview Process

The interview for the Operations Support Analyst 2 position will assess your technical competencies, your ability to solve problems, as well as your behavioral alignment to the organization. It may include:

1. Recruiter Screening: An initial video or phone interview where you present your CV and the position you are interested in.

2. Hiring Manager Interview: This covers your experience, how you managed some personal challenges (through the STAR technique), and your grasp of the position’s duties.

3. Technical Assessment: Questions on Microsoft Office, especially Excel, may be posed to appraise your skills.

Salary and Compensation

An Operations Support Analyst 2 position in Mumbai may have its salary range differ based on the individual’s experience as well as critical achievements. Employees of Citi in Mumbai, on average, receive an annual pay of ₹22.7 lakhs.

The compensation for this position can be anywhere between ₹17.6 lakhs and ₹53.6 lakhs annually based on the individual’s expertise and experience.

Work Classification and Office Location

This position is full time and based in Mumbai. Employees are typically required to be on-site for seamless integration with the core teams.

Disability Support Arrangements

Citi is known to be an equal opportunity organization and it provides reasonable support for applicants with disabilities.

CITI Bank Hiring: Ops Support Manager | 2025

Substance Abuse Policy

Citi has put in place an alcohol and drug policy in the organization in respect to professionalism and the occupational safety of workers.

Employee Benefits

Citi takes pride in providing its employees with an all-inclusive benefits package designed to augment their well-being. A few of these are cited below:

• Health and Wellness: Online doctor consultations, an insurance policy, and healthcare programs.

• Financial Well-being: Retirement savings plans with matching contribution and access to professional financial counseling.

• Balance Between Work and Personal Life: Considerable paid time off and initiatives to assist in employee life and work balance.

• Personal Growth: A wide array of informative and educational materials for professional skill and knowledge enhancement.

Why Join as a Fresher?

If you’re looking to begin your career, this role is ideal for freshers with the right skills, even though it is aimed at people with prior experience. The role provides a systematic framework to master the rudiments of banking processes, offers hands-on training, and includes a well-defined career progression.

Interview Tips

• Resume Self-review: You should self-review the Resume and ensure that you are ready to explain your experience in relation to the position being advertised.

• Creativity in Confronting Challenges: Prepare for the interview by focusing on how you can use the STAR method to explain to the interviewer the measures you take to overcome challenges and the results you deliver.

• Excel: Prepare for questions on your mastery of the MS Office suite with emphasis on Excel.

• Research Citi: Know the company’s business, core values, and how it fits in the financial services value chain.

Resume Preparation Tips

• Add the Right Digits: Capture value in the work that you did even when that work was an internship or a school project by adding numbers and relevant statistics.

• Copy the Phrase: Tailor your resume to the position by including “operations support”, “record keeping”, “improvement of processes” or any other relevant phrases from the job description.

• Don’t Ignore the Phrases Posted: Make sure that the resume counter checks the mentioned phrases so that it can capture the important skills of communication, organization and problem solving.

Important Note

The information given here relies on scope notes and public data. Requirements, pay, and benefits may differ. For the most reliable and timely postings, always check the Citi Careers page.

Why This Job Role?

This is integral to Citi’s functioning, and thus, a gateway to an enduring career in financial services. You will obtain a wealth of experience in an enabling and invigorating setting.

Conclusion

For Citi’s Mumbai office, the vacancy of Operations Support Analyst 2 Officer offers a prime position to build one’s professional career. The opportunity to join a top tier bank, learn important operational competencies, and become a member of the dynamic team that drives the organization’s value chain is unique.

FAQs

Q: Can a fresh graduate apply for this position?
A: Absolutely, provided they have a solid academic record and an appropriate internship, graduates will be considered. The position is available to applicants having 0 to 2 years of experience.

Q: What can someone expect after working in this position?
A: A successful Operations Support Analyst 2 can progress to more advanced positions within the operations team, or transition to other departments including risk management, technology, or even client-facing positions.

Q: Citi Offers Training for the Position Right?
A: Yes, like many other companies, Citi has a well deserved reputation for training and development programs tailored to aid in employee performance and career progression.