Operations Manager Support Services Madurai 2025
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Overview: Support Services Operations Manager, Madurai.
A large-scale multinational company is now searching for an Operations Manager for Support Services Operations, which we have in Madurai, Tamil Nadu. We have an excellent chance here for those professionals who have a background in the management of support functions and back-end operations across different departments.
We are looking for strong leaders in this role who also have people management and process improvement skills, which will in turn improve operational efficiency in our fast-paced service environment.
Responsibilities:
- As the Operations Manager of Support Services, your daily duties will include:.
- Managing all aspects of operations support that span multiple teams.
- Monitoring of team performance and SLAs.
- Coordinating between multi-disciplinary teams for smooth workflows.
- Improving quality and automating processes.
- Managing escalations and overcoming operational bottlenecks.
- Improving team performance and employee engagement.
- Reporting to senior management regularly with MIS reports and KPIs.
Eligibility Criteria:
- To be considered for this role, you should meet the following requirements:.
- Education: Bachelor’s Degree in any field (with Management, Finance, and Engineering as preferred).
- Experience: 5 10 years in Operations Support Services.
- Job Type: Full-time Permanent.
- Location: Madras, which includes Madurai in it’s area of Tamil Nadu.
- Age: 25+ years of experience.
Skills and Qualifications:
- Excellent verbal and written communication skills
- Skilled in MS Office Suite (Excel, PowerPoint, Word).
- In depth experience with business operations and service delivery models.
- Leadership qualities and team management skills
- Decision-making ability under pressure
- Analytical mindset with strong problem-solving capabilities
Preferred (Not Mandatory)
- Six Sigma Lean Management Certification.
- Experience in the shared services or BPO fields.
- Hands-on with ERP/CRM systems (e.g., SAP, Salesforce).
- Experience working with international clients
Salary Package
- Estimated Salary Range: 6.5 LPA to 10 LPA.
- Additional Benefits: Also including:.
- Performance-linked bonus
- Health and accident insurance
- Paid leaves, weekend offs
- Relocation support (if applicable)
Work Location & Model
- Location: Madras city of Tamil Nadu.
- Work Model: Telecommute (WFO).
- Working Hours: Monday through Friday, General Shift.
- Team Size to Manage: 10 to 20 members.
Benefits Offered:
- Medical & Wellness Programs
- Professional Development Support
- Internal Job Transfers & Growth Opportunities
- Annual appraisals & performance bonuses
- Employee Assistance Programs (EAP)
-
Training & Certification Reimbursement
How to Apply
To apply for the Operations Manager – Support Services position based in Madurai, please follow the steps outlined below:
- Go to the company’s career page.
- Look for the job: “Operations Manager – Support Services – Madurai”.
- Click “Apply Now”.
- Log in or register, then complete the application form.
- Upload your most recent CV.
- Submit your application and await contact from HR.
Interview Process
The interview process usually consists of the following steps:
- Application submission and initial screening.
- HR phone screen. Operations/Technical Interview.
- Manager Interview.
- Closing HR Interview and Issuance of Offer Letter.
Why Join This Role?
- Taking up the position of Operations Manager – Support Services enables significant operational advancements in leadership. The company has a culture of openness and offers high values for internal mobility and learning opportunities, which, together with the charm of Madurai’s expanding IT and service landscape, creates a wonderful place to live and work
FAQs
Q1. Is this a work-from-home role?
This role is office-based in Madurai, Tamil Nadu.
Q2. Is prior managerial experience mandatory?
Yes. A minimum of 4–5 years of inoperational leadership is mandatory.
Q3. Which industries can apply?
Applicants from these industries BPO, Shared Services, ITES, Banking Operations, or Support Services are all welcome to apply
Q4. What is the career progression associated with this position?
Over the years, you can progress into AVP – Operations, Program Manager, or even a Regional Ops Head.
Job Description of an Operations Manager
An Operations Manager in supportive activities serves as the link between upper management and the business execution teams. They guarantee the company’s daily activities operate smoothly and are in accordance with strategic business objectives.
They also oversee team workflow, productivity, service quality, and compliance to processes in Information Technology, Business Process Outsourcing, Shared services, logistics, supply chain, banking and telecom. Operations managers are also in charge of several administrative activities such as vendor/client servicing, SOPs execution, servicing ticket updating, and interdepartmental unit coordination.
If these are the queries you are looking for:
-
Operations team lead job in Madurai.
-
Back office operations manager jobs.
-
Support services leadership job in Tamil Nadu.
-
Day shift manager job in Madurai.
-
Process optimization jobs in South India.
then this is the right job for you.
What is Required of an Operations Manager by the Organization?
Most of the MNCs and Indian corporates hiring for the role look for:
-
Experience handling internal operations teams
-
Good reporting and documentation capabilities
-
Understanding of process audit, compliance, and workflow analysis
-
Experience in overseeing remote teams or hybrid operations
-
Understanding of employee performance management systems and metrics
Other relevant keywords added:
-
daily team reporting job.
-
process lead operations
-
internal controls manager
-
senior operations executive
-
MIS reporting manager
-
data-driven decision making jobs
Job Market Scope in Madurai and South India
Madurai has been recognized for its temples, but is now also evolving has one of the Centers for IT, BPO Services, and Manufacturing in south India with the introduction of new businesses and startups, helping the region grow business wise and creating new employments in sectors like IT and Manufacturing, which were not wide spread in the region. Positions like Support Service Head, Shift Lead, Process Manager, and Compliance Coordinator are now in high demand, making the region a great target for job seekers.
Deutsche Bank Hiring Private Bank Operations
Tools and Technologies You Might Use
They now prefer using cloud and other broad-based as well as collaborative technologies for task management and team tracking.
Familiarity with the following might be useful:
-
ServiceNow / Jira / Trello – for managing tasks and incidents
-
Zoho CRM / Salesforce – for managing support processes
-
Microsoft Excel / Google Sheets / Power BI – for reporting and dashboards
-
Asana / ClickUp / Monday.com – for team project tracking
-
HRIS systems – for staff management
These keywords will optimize your job advertisement for:
-
Jira operations roles
-
Excel reporting manager position
-
operations team lead roles
-
CRM based job profiles
-
Power BI analyst cum manager
Conclusion
For operations experts seeking to step into a higher leadership position, this is the opportunity you have been waiting for. Seize the opportunity by applying for the Operations Manager – Support Services – Madurai position and join a team that is devoted to achieving the highest standards of operations.
