Sutherland Associate Sr Associate Jobs India 2025
Company Overview – Sutherland Global Services
Sutherland Global Services is an adept leader in process transformation and an adept customer experience management business serving a global clientele. Founded in 1986, with headquarters in Rochester, New York, Sutherland has over 40 global locations with primary offices in India located in Bangalore, Chennai, Hyderabad, Mumbai, and Pune. Sutherland collaborates with leading companies in banking, telecom, e-commerce, healthcare, IT services, and retail for business process outsourcing (BPO) services and superb customer service. Sutherland is known for its employee-oriented culture and for providing an excellent career path, skill refinement, and workforce participation, making it a better workplace for neophytes and experienced employees wanting to advance in the customer service and operations area.
Job Description
Sutherland is recruiting Associate/Sr. Associate professionals for the 2025 openings in all regions of India. The duties of the Associate/Sr. Associate include responding to customer issues, request processing, client account management, and providing correct answers to all queries within the requisite service level agreements (SLAs). The work could involve either voice, non-voice, or blended processes based on the project.
This is a wonderful chance for alumni, master’s degree holders, and recent graduates seeking a career in BPO, customer services, back-office work, and other client servicing roles.
Key Job Highlights: Main Job Points:
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Job Role: Professional Junior Professional.
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Industry: BPO, Information Technology Services, Customer Care.
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Locations: Chennai, Hyderabad, Bangalore, Pune, Mumbai which is to say.
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Work Model: Work in Office Hybrid (by project).
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Experience: 0 4 years (Recent graduates welcome).
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Employment Type: 24/7.
Roles & Responsibilities
At Sutherland as an Associate or Senior Associate you will:
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Handle out going and in coming customer interactions through phone, chat, or email. We will resolve customer issues, present accurate solutions, and keep service quality high.
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Input of client account data entry and transaction processing in a timely and accurate way.
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Also follow up with customers to see that issues are fully resolved.
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Will pass along to the right department complex issues as required.
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Will follow company policies, data security guidelines, and compliance rules.
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I will be a part of team meetings, training sessions, and process updates.
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Will play a role in reaching out to process KPIs, productivity, and customer satisfaction targets.
Required Skills and Qualifications
Applicants for Sutherland Associate Sr. Associate positions should have:
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Educational Qualification: Graduate Undergraduate Diploma in any field.
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Communication Skills: Very good in verbal and written English which also includes a plus for other languages.
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Technical Skills: Proficiency in MS Office, internet use, and data entry.
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Problem Solving: To be able to analyze customer issues and put forth a logical solution.
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Teamwork: To do well in a team setting.
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Adaptability: It is a plus if you are comfortable in shift work, weekends, and rotation of duties.
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Customer Focus: Have a service oriented mind set which in turn will get high customer satisfaction.
Preferred (Not Mandatory)
In past roles that included BPO, customer support, or operations. Also we are looking for experience with CRM tools like Salesforce, Zendesk, or Freshdesk. Also exposure to international customer care is a plus. Typing speed of 30 40 WPM for non-voice based processes.
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Application Process
To apply for Sutherland’s Associate or Sr. Associate position, just go to the Sutherland careers page or use job portals like Naukri, LinkedIn, or Indeed. Complete the login details, and enter your name, schooling background, and work-related experience. Make sure to submit your most recent CV showcasing your customer service experience. Afterwards, just wait for the HR to shortlist candidates. The selected candidates will be notified via email or phone call for the subsequent steps.
Interview Process
Typically, Sutherland’s hiring processes involves the following steps:
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HR Screening – Self-introduction, background examination, and basic eligibility criteria assessment.
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Aptitude and Communication Test – Evaluating language proficiency, grammar, and logical skills.
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Operations Round Collaboration – Interaction concerning the position, hypothetical customer service evaluation based on prior experience, and customer service abilities.
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Last HR Round – Primary topics included the contract, basic remuneration, shift options, and those initial joining steps.
Salary and Competence
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Freshers: ₹2.0 LPA – ₹3.0 LPA
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Experienced (Sr. Associate): ₹3.0 LPA – ₹4.5 LPA
Additional benefits included: Performance based weightage, added compensation for night shifts, and others.
Work Model and Location
Branch Offices: Chennai, Hyderabad, Bangalore, Pune, and Mumbai.
Type of employment: Work from Office is the main working regime, with a hybrid structure for select projects.
Applicants with Disabilities
As part of a wider commitment to diversity and inclusion, Sutherland encourages candidates with disabilities to apply for roles and will ensure proper adjustments are made for the work environment.
Drug and Alcohol Policy
At Sutherland, we enforce a strict zero tolerance policy regarding the use of drugs and alcohol in the workplace.
Benefits at Sutherland
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Competitive pay along with other performance-based incentives.
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Comprehensive wellness and health insurance programs.
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Paid leaves and annual vacation.
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Access to learning and development programs.
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Internal job postings are available for career advancement.
Why Join as a Fresher
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Training and development for new employees.
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Access to global clients and the international work setting.
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Training in communication, problem solving, and process management.
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Accelerated career advancement; many team leaders progressed from Associate roles.
Interview Tips
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Use clear and effective communication along with confident body language.
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Understand Sutherland’s services, clients, and core values.
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Prepare for the mock customer calls.
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Demonstrate a willingness to work and learn while showing how adaptable you are.
Resume Preparation Tips
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Use brief and concise language on your resume (1–2 pages).
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Emphasize customer service roles, soft skills, and notable achievements.
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Include the phrases, “customer handling,” “process associate,” “BPO operations,” within the body to increase your chances of being selected.
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Ensure all content is accurate and free of errors.
Important Note – Why This Job Role
The Sutherland Associate/Sr. Associate roles are best suited for candidates looking to start or build on a career in customer service, process management, or BPO.
The corporate world is more accessible than ever with its competitive remuneration, opportunity for skills development, and positive workplace culture.
Conclusion
Sutherland’s Associate/Sr. Associate positions for 2025 offered could be a great starting point for Indian BPO and customer service professionals. Whether you are just starting out and looking for learnings or you are a seasoned expert, this position brings with it growth, a rewarding career, and the opportunity to work on a global scale.
Final Thought
Amidst the competition in the current job market, positions of this nature are a great starting point to acquire experience, earn a good income, and engage with clients from around the world, which makes it a smart career move.
FAQs
Q1: What is the qualification required? Graduate, undergraduate, or diploma holder in any field.
Q2: Is this job open for freshers? Yes, absolutely.
Q3: What is the salary range? Salary ranges from 2.0 LPA to 4.5 LPA based on experience.
Q4: Is this a voice or non-voice process? It can be voice, non-voice, or blended depending on the project.
Q5: How to apply? Through the Sutherland careers page or other major job portals.
